1. Our refund promise
For a first purchase of Chinese Out Loud Plus, you may request a full refund within 14 days of the original purchase date. This applies to either the monthly or annual plan.
2. Renewals and repeat purchases
Renewal payments and repeat purchases are normally non-refundable once a new billing period has started. We may make an exception where a technical issue prevented you from accessing the Service, a duplicate charge occurred, or applicable law requires a refund.
3. How to request a refund
Reply to your Paddle purchase email or contact support@chineseoutloud.net within the applicable period. Include the email address used for the purchase and, if available, the Paddle order number. Do not send payment-card details by email.
Once approved, refunds are issued through Paddle to the original payment method. Your bank or payment provider may take additional time to display the refund.
4. Cancellation
You can cancel a subscription at any time using the subscription-management link in your Paddle receipt. Cancellation stops the next automatic renewal. It does not automatically refund the current period, and you keep Plus access until that period ends.
5. Chargebacks and billing questions
If you do not recognize a charge or need billing help, contact us or Paddle before starting a chargeback where possible. We will investigate duplicate or unauthorized charges promptly.
6. Changes to this policy
We may update this policy for future purchases by posting a revised version and updating the date above. The version in effect when you purchase applies to that purchase, unless the law requires otherwise.